Returns Policy

If there is a problem with your order, contact us. We handle returns and claims case by case, and every return must be authorized before anything is shipped back.

Equipment Returns

Commercial embroidery machines, heat presses, and vinyl cutters that arrive damaged or defective are eligible for a claim. Inspect freight on delivery, note any damage on the carrier paperwork, take photos, and contact us right away. Equipment that has been used, installed, or operated is not eligible for return unless defective.

Supplies and Accessories Returns

Unopened supplies in original packaging may be returned with prior authorization. Opened or used supplies are not eligible for return.

Warranty

Warranty coverage varies by product and manufacturer. Contact us with warranty questions about a specific item and we will provide the applicable manufacturer warranty details.

How to Start a Return

Contact us through our contact page with your order number and a description of the issue. Do not ship items back without authorization. Unauthorized returns may be refused.

Phone: (616) 287-2319
Email: contact@prostitchsupply.com
Mailing Address (correspondence only):
6311 Haggerty Rd, Unit #676
West Bloomfield, MI 48322

Please do not send equipment or returns to this address. We will provide return shipping instructions with your written authorization.